Return & Refunds

At ICONIC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund or exchange under the conditions below.

1. Return Period

Items must be returned within 30 days of receiving your order.
This includes your statutory 14-day right to cancel under EU/UK consumer law.
Items must be in their original condition, unused, unwashed, with all tags and packaging intact.

To initiate a return, contact us at support@iconiclndn.com with your order number and reason for return. We will provide you with a return authorization and instructions.

2. Return Fees

Return shipping fees are based on courier company charges and may vary depending on the item and destination.
As a guideline, our standard return fees are:
- £7.95 (UK)
- €9.95 (EU)
- $9.95 (US)
If you return more than 2 items, the standard fee may increase (typically £9.95 / €12.95 / $12.95).
Please contact us at support@iconiclndn.com before initiating your return, and we will confirm the exact return shipping cost for your order.
Original shipping fees are non-refundable.

3. Refunds

Once your returned item has been inspected, your refund will be processed.
Refunds are always issued to the original payment method used at checkout unless store credit is requested.
Please allow 5–10 business days for the amount to be credited back to your account.
If returned items show signs of wear, damage, or missing packaging, we reserve the right to issue a partial refund or deny the return.

4. Exchanges

Exchanges are free of cost.
Available for different sizes or colors of the same product.
If the requested item is out of stock, we will contact you to offer an alternative or a refund.
Exchanges are subject to stock availability.

5. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

Sale items
Gift cards
Personal care products

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order at support@iconiclndn.com.
We will arrange for a replacement or full refund, including shipping costs.

7. Returned Items for a Good Cause

At ICONIC, we believe in giving back. All returned items are donated to GiveBackBox, an organization that supports homeless individuals and families in need. By returning a product, you are making a meaningful contribution to a great cause.

8. Contact

For any questions or further assistance regarding our Returns & Refunds Policy, please contact us at support@iconiclndn.com.

📌 Last updated: 01 July 2025