Return & Refunds

At ICONIC. London, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it for a refund or exchange under the following conditions:

1. Returns

Items must be returned within 30 days of receiving your order.
Items must be in their original condition, unused, with all tags and packaging intact.
To initiate a return, please contact our customer support at support@iconiclndn.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send the item back.

A Return for a Good Cause

At ICONIC. London, we believe in giving back. All returned items are donated to GiveBackBox, an organization that supports homeless individuals and families in need. By returning a product, you are making a meaningful contribution to a great cause.

2. Return Fees

A return fee of £7.95 will be deducted from your refund to cover initial and return shipping costs.
If you return more than 2 items, the return fee will be £9.95.

3. Refunds

Once the returned item has been inspected, we will process your refund. Please allow 5 to 7 business days for the amount to be credited back to your original payment method.
Shipping fees are non-refundable.
As an alternative, we offer store credit codes that can be used for future purchases.

4. Exchanges

To exchange an item (for a different size or color), please contact us at support@iconiclndn.com. We will provide you with instructions on how to proceed.
If the exchange is due to an incorrect size, color, or item chosen by the customer, a £7.95 fee will apply to cover shipping costs.
If the exchange is due to an error on our part, it will be handled free of charge.

5. Non-Returnable Items

Some items cannot be returned, including:

Sale items
Gift cards
Personal care products

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at support@iconiclndn.com within 7 days of receiving your order.
We will arrange for a replacement or full refund, including shipping costs.

For any questions or further assistance regarding our returns and refund policy, feel free to contact us at support@iconiclndn.com.

Thank you for choosing ICONIC. London and for supporting a great cause with GiveBackBox!