Privacy Policy

At ICONIC, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide to us. By using our website (www.iconiclndn.com), you agree to the terms of this policy.

1. Data Controller

The data controllers responsible for your personal information are:

SNORDEN LTD
Company number: 15571763
Registered office address: Unit 13 Freeland Park, Wareham Road,
Lytchett Matravers, Poole, England, BH16 6FA

For any privacy-related matters, contact us at: support@iconiclndn.com.

2. Information We Collect

We collect the information you provide directly when you:

Place an order
Subscribe to our newsletter
Contact our customer support

This information may include:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely by third-party providers)

We may also automatically collect certain technical data, such as IP address, browser type, device information, and browsing activity, through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide order updates and notifications
Offer customer support
Send promotional emails (if you have consented)
Improve our website, services, and customer experience
Detect and prevent fraud

4. Legal Basis for Processing (GDPR)

For customers in the EU/UK, we rely on the following legal bases:

Contractual necessity – to fulfill your orders.
Consent – for marketing communications.
Legal obligation – for tax and accounting compliance.
Legitimate interests – fraud prevention, customer service, service improvement.

5. Sharing Your Information

We never sell your data. We only share it with trusted service providers, including:

Shipping and logistics partners
Payment processors
IT, analytics, and marketing providers

We may also share information where required by law or to protect our legal rights.

6. Data Retention

We keep your information only as long as necessary:

Orders and tax records: up to 7 years (legal requirement).
Customer support data: until resolved.
Marketing data: until you unsubscribe or withdraw consent.

7. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of online transmission is 100% secure, so we encourage you to also protect your own data.

8. International Transfers

As we are based in the United Kingdom, your data is processed and stored within the UK. For EU/UK customers, we comply with applicable data protection laws, including GDPR, to ensure your information is safeguarded.

9. Cookies & Tracking

Our website uses cookies to enhance your shopping experience and understand website usage.

You can disable cookies in your browser settings.
At this time, we do not respond to “Do Not Track” (DNT) signals.

10. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (except where required by law)
Restrict or object to certain processing
Opt out of marketing communications
Request portability of your data (EU/UK)

📩 To exercise your rights, contact us at: support@iconiclndn.com.

11. Third-Party Services

Our website may link to third-party providers such as payment gateways, shipping partners, or marketing tools. We are not responsible for their privacy practices and recommend reviewing their policies.

12. Automated Decision-Making

We do not use customer data for automated decision-making or profiling that produces legal or significant effects (such as credit scoring).

13. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

14. Supervisory Authority (EU/UK Customers)

If you are located in the EU or UK and believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority.

UK customers: Information Commissioner’s Office (ICO) – www.ico.org.uk
EU customers: Contact your national supervisory authority.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, and the "Last Updated" date will be updated accordingly. Continued use of our website constitutes acceptance of the updated policy.

16. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
support@iconiclndn.com

📌 Last updated: 01 July 2025